Shipping
Shipping Policy
AUDREY&LILY
Ordering & Shipping Information
At AUDREY&LILY, we aim to provide a smooth and transparent ordering and delivery experience. Below you will find all essential information regarding order processing, shipping times, and delivery.
Holiday Season Update
During busy periods such as holidays and peak shopping seasons, courier networks across the United States and internationally may experience exceptionally high volumes.
As a result, deliveries may occasionally take a few extra days to arrive. We kindly ask for your understanding and patience during these periods. Our team and delivery partners work diligently to ensure your order reaches you as quickly as possible.
Order Processing Time
Once an order has been placed, it is processed within 1–3 business days.
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Orders placed Monday to Thursday are usually processed within 1 business day
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Orders placed on Friday evening, weekends, or public holidays may take slightly longer to process
After processing, your order will be prepared for dispatch.
Estimated Delivery Time
After dispatch, delivery typically takes 8–12 business days, depending on:
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Your location within the United States
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Local courier capacity
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Seasonal demand and external circumstances
Please note that delivery times are estimates, not guarantees, and may vary due to factors beyond our control.
If you have any questions regarding your shipment, our customer service team is always happy to assist:
How to Place an Order
Placing an order with AUDREY&LILY is simple:
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Go to the product page and click “Add to Cart”
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Ensure you have selected the correct variant (size, color, etc.)
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Click “Proceed to Checkout”
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Enter your full and accurate shipping details
(Incorrect or incomplete information may cause delivery delays) -
Review your details on the shipping page before proceeding to payment
Payment Methods
All payments are processed using SSL-encrypted secure connections to ensure your data is protected.
We currently accept:
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Shopify Payments
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Credit & Debit Cards (Visa, Mastercard, Maestro, AMEX)
After selecting your payment method, click “Complete Order” and follow the instructions to finalize your purchase.
Shipping Costs
✅ Free Shipping
We offer free standard shipping on all orders within the United States.
There are no hidden delivery charges — we cover the shipping costs to your doorstep.
Shipping Process
To keep prices fair and accessible for our customers, AUDREY&LILY works with international fulfillment partners and consolidated shipping methods.
Orders may be processed and shipped in batches to optimize logistics, reduce unnecessary environmental impact, and maintain competitive pricing.
This approach allows us to:
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Offer free shipping
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Keep product prices affordable
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Operate efficiently on an international level
If you require urgent assistance regarding your shipment, please contact our customer service team. We will always do our best to provide a suitable solution.
Important Notes
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Delivery times are estimates, not guaranteed dates
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Delays caused by customs, weather conditions, courier issues, or peak seasons are beyond our control
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AUDREY&LILY cannot be held responsible for delays once an order has been handed over to the carrier