Privacy Policy
Privacy Policy
AUDREY&LILY
Last updated: 01-03-2026
1. Information on the Collection of Personal Data and Contact Details of the Controller
1.1 General Information
We are pleased that you are visiting our website and thank you for your interest in AUDREY&LILY. Protecting your personal data is important to us. This Privacy Policy explains how we collect, process, and use your personal data when you use our website.
Personal data refers to any information that can be used to identify you personally.
1.2 Data Controller
The controller responsible for data processing is:
AUDREY&LILY
📧 Email: info@audreyandlily.com
The controller is the natural or legal person who determines the purposes and means of processing personal data.
1.3 Data Security
For security reasons and to protect the transmission of confidential content (such as orders or enquiries), this website uses SSL or TLS encryption. You can recognise an encrypted connection by “https://” in your browser address bar and the lock symbol.
2. Data Collection When Visiting Our Website
If you use our website for informational purposes only (without registering or submitting information), we collect only data that your browser automatically transmits to our server (“server log files”). This may include:
Visited pages
Date and time of access
Amount of data transmitted
Referring URL
Browser type
Operating system
IP address (anonymised where applicable)
Processing is based on our legitimate interest in ensuring website stability, security, and functionality.
The data is not merged with other data sources and is reviewed only if there are indications of unlawful use.
3. Cookies
Our website uses cookies to improve usability and enable certain functions.
Cookies are small text files stored on your device. Some cookies are deleted after your browser session ends (session cookies), while others remain stored for a defined period (persistent cookies).
Cookies may process information such as:
Browser data
Device information
Location data
IP address
Where required by law, cookies that are not strictly necessary will only be placed with your consent.
You can manage or disable cookies at any time via your browser settings. Please note that disabling cookies may limit website functionality.
4. Contact
When you contact us via email or a contact form, personal data is collected solely to process your enquiry.
Your data will be deleted once the enquiry has been fully resolved, unless legal retention obligations apply.
5. Customer Accounts and Contract Processing
When you place an order or create a customer account, we process personal data necessary to fulfil the contract.
You may request deletion of your customer account at any time by contacting:
📧 info@audreyandlily.com
After order completion or account deletion, personal data is retained only in accordance with legal retention requirements and deleted thereafter.
6. Use of Personal Data for Marketing Purposes
6.1 Email Newsletter
If you subscribe to our newsletter, we will send you promotional information by email. Subscription takes place via a double opt-in procedure where required by law.
You may unsubscribe at any time using the link in the newsletter or by contacting:
📧 info@audreyandlily.com
6.2 Email Marketing to Existing Customers
If you provided your email address during a purchase, we may send you offers for similar products based on our legitimate business interest, where permitted by law.
You may object at any time. Upon objection, your email address will no longer be used for marketing purposes.
6.3 SMS Communications
By providing your phone number and opting into SMS messaging, you consent to receive text messages from AUDREY&LILY, including:
Order updates
Cart reminders
Promotional offers
Message frequency may vary. Consent is not a condition of purchase. Standard message and data rates may apply.
We do not sell or share your SMS consent with third parties for marketing purposes. Data is shared only with service providers required to deliver SMS messages.
You may opt out at any time by replying STOP or following unsubscribe instructions.
For assistance, reply HELP or contact:
📧 info@audreyandlily.com
7. Data Processing for Order Fulfilment
7.1 Shipping and Payments
Personal data is shared only with:
Shipping partners (for delivery)
Payment service providers (for payment processing)
Data is processed only to the extent necessary to fulfil your order.
7.2 Payment Service Providers
If you choose a third-party payment provider (such as PayPal), payment data is processed by the respective provider in accordance with their own privacy policies.
We do not store full payment details.
8. Review Reminder Emails
With your consent where required, we may send a one-time email reminder requesting a product review.
You may withdraw your consent at any time by contacting:
📧 info@audreyandlily.com
9. Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, please contact:
📧 info@audreyandlily.com
10. Data Retention
Personal data is stored only as long as necessary to fulfil contractual or legal obligations. After retention periods expire, data is securely deleted.
11. Contact
For questions regarding this Privacy Policy or data protection matters, please contact:
📧 info@audreyandlily.com
🏷️ AUDREY&LILY