Return Policy

Returns & Cancellation Policy

AUDREY&LILY

⚠️ IMPORTANT NOTICE

AUDREY&LILY does not offer free returns.
All return shipping costs are the responsibility of the customer.

By placing an order with AUDREY&LILY, you agree to the terms outlined in this policy.

Returns

Can I Return My Order?

Yes, returns are possible.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, all of the following conditions must be met:

  • The item must be unused and in the same condition as received

  • All original components, accessories, and packaging must be included

  • Only normal handling is visible (no damage caused by misuse)

  • Products where hygiene is relevant must be returned clean and unused

  • Any visible defects must be reported immediately upon delivery

Once we receive your return request, it will be reviewed within 7 business days.
If approved, the return will be officially authorized.

We reserve the right to refuse returned items if there are signs of use, damage, or non-compliance with the return conditions.

How Do I Return My Order?

If your return meets the conditions above, please follow these steps:

Step 1 – Contact Customer Support

Email us at:

📧 info@audreyandlily.com

Your email must include:

  • Order number

  • Reason for return

  • Clear photo of the product (required in case of damage or defect)

  • Full name

  • Full return address

Step 2 – Wait for Approval

Do not send your return without contacting us first.
Returns sent without prior approval will not be accepted.

Once approved, you will receive detailed return instructions.

Return Address (Central Warehouse)

All approved returns must be sent to our central fulfillment warehouse:

Yunling Warehouse
2F, Building 7, Baicai Science Park
Niushan Woling Industrial Zone, Huijing Road
Dongcheng Street
Dongguan City
Guangdong Province
China
Postcode: 523000

Important Return Conditions

  • You must provide a photo of the packaged return

  • You must provide track & trace information

  • The customer is always responsible for return shipping costs

  • Refunds are issued only after we receive and inspect the returned goods

  • Items must arrive clean, unused, and in satisfactory condition

Cancellations

Right of Cancellation

You may cancel your order within 1 hour of placing it.

After this 1-hour window, orders are automatically processed and prepared for shipment. Cancellation is no longer possible after this point.

If you wish to cancel within 1 hour, please contact us immediately at:

📧 info@audreyandlily.com
(Include your order number.)

Orders Already in Transit

Because we operate with an automated fulfillment system and ship from international fulfillment partners, orders are processed quickly after purchase.

If your order has already been dispatched or is in transit:

  • Cancellation is no longer possible

  • You must wait until delivery and then initiate a return

  • You may notify us in advance of your intention to return

Refunds After Return

If your return is approved and received, we will refund the purchase amount within 14 days using the original payment method.

Please note:

  • Original shipping costs are non-refundable

  • Any additional shipping options selected at checkout are non-refundable

  • Return shipping costs are always paid by the customer

  • No additional fees will be charged for processing the refund

Final Notice

📦 All returns are shipped at the customer’s expense to our central warehouse in Asia.

By placing an order with AUDREY&LILY, you acknowledge and agree to this Returns & Cancellation Policy.